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Privacy Policy

CrimCheck recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

CrimCheck recognises your rights under thePrivacy Act 1988(Cth) andInformation Privacy Act 2000(Vic) and will protect your personal information in accordance with the Australian Privacy Principles (Commonwealth) (“APPs”) and Information Privacy Principles (Victoria) (“IPPs”). These principles govern how we can collect, use, hold and disclose your personal information, and ensure the quality and security of your personal information.

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This includes your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

The personal information we collect about you will depend on whether you have consented to have CrimCheck conduct a Nationally Coordinated Police History Check (“police check”) on yourself. The personal information may include sensitive information, such as criminal records.

What personal information do we collect and hold?

When you request us – directly or through an organisation – to conduct a police check on you, we will ask for identification information. This will include your:

  • name, including aliases;
  • mailing or street address;
  • contact details, including email address, telephone and facsimile numbers;
  • age or date of birth and
  • details that you provide to verify your identity (such as details of your driver’s licence, passport and the like).

The personal information collected by us will also include your consent to undertake a police check and the police check results. 

We also collect some other personal information that is not your identification information.  This includes information that we ask for in the police check application form, such as the organisation that requests the search on your behalf, and content of the consent form that you complete.

We may also collect personal information that you provide to us during conversations between you and our representatives.

The purpose for which we collect, hold, use and disclose personal information

The main reason we collect, use, hold and disclose personal information is to provide you with services related to the police check. This includes assisting you where there are queries regarding the police check. We may also use your personal information in compliance with legislative or regulatory requirements.

If you do not provide us with your personal information, we will not be able to conduct the police check.

How do we collect your personal information?

We collect personal information directly from you, when you apply or give informed consent for a police check to be made. We collect personal information from you in a number of ways including:

  • through your access and use of our website;
  • during conversations between you and our representatives;
  • when you complete an application for a police check; and
  • electronically, when you or an organisation on your behalf applies for a police check online.

We may also collect personal information from third parties including from law enforcement agencies and other government entities.  The results of your police check are provided to us by the Australian Criminal Intelligence Commision (ACIC) , the Australian Government agency that provides the National Police Checking Service

Storing personal information

Much of the personal information we hold about you will be stored electronically in secure databases located within Australia. Some personal information we hold about you, for example information contained in paper application forms, will be stored in paper files.

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.  The security controls and measures we have in place include:

  • only permitting authorised individuals of CrimCheck and the organisations requesting police checks through CrimCheck to have access to personal information;
  • requiring organisations requesting police checks on your behalf to be bound by the APPs and/or IPPs;
  • requiring staff and volunteers at CrimCheck to  comply with CrimCheck’s internal information security policies and to keep information secure;
  • requiring all staff and volunteers at CrimCheck involved in the police check process to be trained on information security; and
  • conducting regular review of internal compliance processes and external audits in accordance with the requirements of ACIC.

Personal information is destroyed or de-identified when no longer needed.

Disclosure of personal information

We may disclose your personal information to:

  • our employees and related bodies for the purposes of conducting a police check and carrying on our business;
  • the organisation which you have authorised to conduct a police check on your behalf;
  • suppliers and other third parties that provide services to us, for the purposes of providing services to us;
  • where we are required by law to do so; and
  • other organisations for any authorised purpose with your express consent.

Access to and correction of personal information

You have the right to request access to personal information we hold about you, including the police check results. You can also ask us for corrections to be made, and there is no fee for simply making the request or for making corrections to your personal information before results are received from the National Police Checking Service. We cannot correct the results of a Nationally Coordinated Police History Check once results have been released, unless a Results Dispute is lodged and amended results are released by ACIC.

There are circumstances in which we cannot grant you access to your personal information.  For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If we refuse access your personal information we will give you a notice explaining the refusal. In addition, we will provide you with information on how you can complain about the refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you have the right to request us to amend it.  We will consider if the information requires amendment.  If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

Your personal information is destroyed or de-identified when no longer needed.  We are required to keep your consent for 12 months.

Your rights to resolving your privacy concerns and complaints

Under the APPs and/or the IPPs, you have certain rights to resolving privacy concerns and complaints. As a first step, please contact us about them so that we can investigate.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint.  Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will attempt to confirm with you, as appropriate and necessary, your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will acknowledge your complaint as soon as we can after we receive it. We will resolve complaints as quickly as possible, generally within 10 working days. However, some complaints may take longer to resolve. In those cases, we will inform you and give you an estimate of when an outcome can be expected.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint.  If we receive a response from you, we will assess it and advise if we have changed our view. 

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner or seek advice from the Office of the Victorian Privacy Commissioner.

The Office of the Australian Information Commissioner can be contacted at:

GPO Box 2999

Canberra ACT 2601


Telephone:1300 363 992


The Office of the Victorian Privacy Commissioner can be contacted at:

GPO Box 5057
Melbourne Victoria 3001
DX 210643
Telephone: 1300 666 444
Email: we disclose your personal information to anyone outside Australia?

We do not disclose your personal information to entities located outside of Australia.


Contact us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

You can contact us by:

calling:(03) 9955 0300;

writing:21 Longford Ct, Springvale VIC 3171; or


Updates to this policy

Our Privacy Policy will be reviewed and updated from time to time to take into account of new legislative requirements and changes to our operations and practices. Any updated versions of this privacy policy will be posted on our website. Please review it regularly.

The current version of the Privacy Policy is accessible at

This privacy policy was last updated on 25 May 2022, version 4.2.